For a long time, Apple has been a leader in technical support in the tech industry and it expanded its help options in December 2016 with the unveiling of the Apple Support App. Adding to the already existing support appendix of phone call support, Genius Bar and support.apple.com, Apple now addresses inquiries through documentation, social media platforms, real-time online chats and phone calls with agents through the Apple Support App.
Official Apple Website
Using the official company support website, support.apple.com, you can get help for all your Apple product related queries. From the website you can obtain the official Apple contacts used in your country, options for purchasing genuine products and their respective repair solutions.
Through the Apple Financial Services, you can get product financing for consumers, businesses and educational institutions. To find expert consultants in the U.S. or Canada, visit the Apple Consultant Networks page. Using the Training Center Locator page, you can find any Apple authorized training center on the globe. The Reseller Locator page enables you to find Apple authorized resellers in the U.S. On the Apple Authorized Resellers page Apple offers industry know-how, multi-platform services and Mac-based solutions for many organizations worldwide.
The Genius bar is tech support station found in Apple retail stores tasked with the purpose of providing caretaker kind of support for customers of Apple products. Employees working at the Genius bar station are specially trained and certified there for the main purpose of helping customers with all their Apple hardware and software queries.
For 7 days a week from 7:00 a.m. to 10:00 p.m. central time, you can reach UK Apple on the phone number listed on http://www.visitalk.com/ to purchase your Apple product and accessories. Using the same number you can get a status update or make changes to your purchase order.
If you are a business or a professional user, you can make your purchase through the number 1-800-854-3680, from 7:00 a.m. to 7:00 p.m. 7 days a week. For corporate and government purchases, Apple can be reached through the number (877)412-7753. To purchase for students and teachers, the number 1-800-692-7753 is available from 7:00 a.m. to 10:00 p.m., 7 days a week.
If you’re making a purchase on behalf of an educational institution, you can call 1-800-800-2775 for 7 days a week from 9:00 a.m. to 6:00 p.m., Central time.
Apple Support App
With the unveiling of the Support App in December 2016, getting tech support from Apple has been made much easier. The app enables you to jump straight into Apple’s support page from your device. On opening the app, a list of all your Apple registered devices is displayed making it easier for you to find documentation that has been tailor made for your device or product, troubleshooting tips and direct access to repair shops such as Apple Stores. It also provides you with the option to call, chat or email an expert. Moreover, it gives you the option to schedule a callback at your own convenience.
Social media platforms
On Twitter, you can effectively get customer support for your device using the handle @AppleSupport, a newly launched Twitter account. On this platform you can get support for queries regarding Apple Music, Apple IDs among others. Apple also has Twitter accounts for specific products such as the Beats 1 using the account @Beats1, Apple Music at @AppleMusic and iTunes using the account @iTunes.
For most hardware and software products, Apple offers unlimited complimentary support for the first 90 days out of the box. The Apple Watch Edition has a 2 year complimentary support duration.
Through telephone support, Apple provides complimentary hardware support for basic setup, installation, assembly and connectivity. The company also provides complementary software support installation, launch or re-installation provided your hardware configurations meet the minimum system requirements for the software.
Apple support communities
The company has also put up support communities that bring together Apple users from around the world. Here you get to ask questions, find answers and connect with the Apple community. The most experienced member of the community help you in navigating through your queries at absolutely no cost. Examples of the featured topics include learning how to manage my subscriptions, merging photos in photos for Mac among others.
Being one of the big players in the tech industry, Apple boasts of one of the most effective customer support services. While providing technical support through avenues such as phone support, their official website and the Support app among others, through Apple customer service, the company maintains a good relationship with its customers.